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Junior Desktop Support Technician

We are Traffic Tech, the hardest working team in transport. We have one mission: to deliver the extraordinary, every time.

We are proud of our hard working and dynamic corporate culture. We believe that inspiring our employees and giving them opportunity for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring you receive the most innovative, efficient and cost-effective solution available.

Junior Desktop Support Technician

Primary Responsibilities

  •  Troubleshoot and resolve various hardware and software issues
  •  Assist in movement and set up of hardware
  •  Answer emails and phone calls in a timely manner
  •  Assist with printer and photocopier set-up and configuration, and desktop hardware.
  •  Offer support with smartphones (Blackberry and Samsung) and applications

Requirements:

  •  College degree in computer science or similar
  •  Thorough understanding of MS-Office, Windows 7, Active Directory
  •  Experience with LAN/WAN Technologies, Networking Protocols - TCP/IP, desktop imaging and    servers (Windows 2008/2012), desktop hardware and printers
  •  Experience supporting smartphones
  •  Have strong organizational and problem-solving skills
  •  Be customer service oriented and have the ability to multitask and work in a fast-paced environment
  •  Able to work independently and in a team environment
  •  Commitment to travel as needed;
  •  Experience with Citrix is considered an asset

 

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